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Meetings |
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Meetings are held at various locations to allow participation by all interested individuals and organizations. We meet monthly for lunch, usually on the third Wednesday, from 12:00 to 2:00 pm. Please see below for information about our next meeting. Click here to see minutes for previous meetings. To subscribe to our meeting notices, go to http://www.mailermailer.com/x?oid=24221c. UPCOMING MEETINGS Wednesday, March 24th, 2010 The meeting in March has been rescheduled to the 4th Wednesday of the month because of the HDI 2010 Annual Conference & Expo. We hope that you can join us at the confernce. Change Management Process and You! – how to leverage the Change Management process to work in your favor - and use the power of the CMDB to improve morale and communications at the Help Desk. We'll take a look at how different organizations run their change processes, the impact and outcomes of poorly managed CM; and look at how the HD can better enable those processes and make for a happier help desk and help improve IT’s perception in the work environment. Speaker: Brian Farrell has been working in IT Service management for over 8 years. Having worked on and implemented solutions for organizations such as the EPA, Lehman Brothers, GEICO, XM and many other Fortune 500 and government customers, Brian has helped many organizations take a look at their processes and come up with creative solutions which improve process and align with both tool and ITIL processes. A former Help Desk agent, Brian has an appreciation for how ITIL works in the "real world." Register by emailing rsvp@hdicapitalarea.com. AGENDA - March 24, 2010 12:00 to 12:30 Registration, Lunch, Networking LOCATION American Red Cross |
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