Meetings are held at various locations to allow participation by all interested individuals and organizations. We meet monthly for lunch, usually on the third Wednesday, from 12:00 to 2:00 pm. Please see below for information about our next meeting.

Click here to see minutes for previous meetings. To subscribe to our meeting notices, go to http://www.mailermailer.com/x?oid=24221c.

UPCOMING MEETINGS

Wednesday, March 24th, 2010
Washington, DC
12:00 – 2:00

The meeting in March has been rescheduled to the 4th Wednesday of the month because of the HDI 2010 Annual Conference & Expo. We hope that you can join us at the confernce.

Change Management Process and You! – how to leverage the Change Management process to work in your favor - and use the power of the CMDB to improve morale and communications at the Help Desk. We'll take a look at how different organizations run their change processes, the impact and outcomes of poorly managed CM; and look at how the HD can better enable those processes and make for a happier help desk and help improve IT’s perception in the work environment.

Speaker: Brian Farrell has been working in IT Service management for over 8 years. Having worked on and implemented solutions for organizations such as the EPA, Lehman Brothers, GEICO, XM and many other Fortune 500 and government customers, Brian has helped many organizations take a look at their processes and come up with creative solutions which improve process and align with both tool and ITIL processes. A former Help Desk agent, Brian has an appreciation for how ITIL works in the "real world."

Register by emailing rsvp@hdicapitalarea.com.

AGENDA - March 24, 2010

12:00 to 12:30 Registration, Lunch, Networking
12:30 to 1:50 Meeting Begins
1:50 to 2:00 Survey Drawing and Prize Give Away
2:00 Meeting Ends

LOCATION

American Red Cross
Board of Governors Hall
430 17th Street, NW
Washington, DC

Visitors: All visitors are required to sign in at the security/receptionist desk in the 17th Street building. Before departing, all visitor(s) must sign out of the facility.

Vehicle Parking: There is no visitor parking at Red Cross Square. Visitors should park in metered spaces on the street or in a nearby parking garage (at a fee) such as:

Diplomat Parking, 1775 G Street
Located 3 blocks from Red Cross Square

Colonial Parking, 511 20th Street
Located 2 blocks from Red Cross Square

Closest Metro Stops: Farragut North, Farragut West, and Foggy Bottom

Click here for directions.