Meetings are held at various locations to allow participation by all interested individuals and organizations. We meet monthly for lunch, usually on the third Wednesday, from 12:00 to 2:00 pm. Please see below for information about our next meeting.

Click here to see minutes for previous meetings. To subscribe to our meeting notices, go to http://www.mailermailer.com/x?oid=24221c.

UPCOMING MEETINGS

Making Meetings Matter
Wednesday, September 15th, 2010

About the Program

Do you feel like all you do is run from meeting to meeting with no time to prepare? Do you have meetings on top of meetings put on your calendar? In Making Meetings Matter, Joseph S. Rychalsky will share his unusual techniques for effectively conquering one of our most dreaded work related functions…meetings, meetings, and more meetings! At this meeting, Joe will show you how to organize, prepare, negotiate with colleagues, and effectively run a meeting to get the most out of it. It is a simple, common sense approach that will get you back on track for your next meeting!

Cost

There is no cost for the workshop, but seating is limited, so register early! Please be considerate and let us know if your plans change after you register and you are unable to attend.

About the Speaker

Joe Rychalsky current serves as a Manager of the IT Service Desk at the American Red Cross. Joe has implemented quality driven programs to improve Customer Service on the telephone and email, as well as department efficiencies. In this role, he has also streamlined processes to improve the department's First Tier Resolution by 20% over the last two years. Prior to his position at the American Red Cross, Joe serviced as a Senior Team Leader at Discover Financial Services for three years. In this role, he was responsible for a team that handled escalated customer complaints from regulatory agencies and inquiries directed to senior management. Joe crafted several programs that improved customer service and reduced overall customer irritants. In addition to these roles, Joe has worked for eCount, Concord EFS, and JP Morgan Chase. In his spare time, Joe enjoys spending time with his family, especially his two year old daughter. He also enjoys playing golf and basketball and hitting the beach.

Click here for more information and to register for this FREE WORKSHOP.

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All About U2 – You University
HDI Capital Area's Leadership & Professional Development Event
Wednesday, October 20th, 2010

About the Program

HDI Capital Area Local Chapter's All About U2: You-university is our 2010 Leadership & Professional Development Event. It is a full day of instructional sessions, plus a vendor showcase focused on the needs of today's technology, call center and technical support & service desk professionals. Attend to get re-energized; enjoy networking with area professionals and visit vendors to earn stamps on your "report card" for raffle tickets to be entered into the drawing for great prizes!

There will be three keynotes focused on leadership development. Our opening keynote speaker is Vince Lombardi, Jr., author of recent book Coaching for Teamwork: Winning Concepts for Business in the Twenty-First Century, who will speak about High Performance People and Negotiating Skills. Our second keynote speaker is Jep Hostetler, PhD, a world class magician and university professor for over 25 years. Mr. Hostetler is the author of the Joy Factor and will speak on Relieving Stress and Self-motivation. Our final keynote features Abe Lincoln (Jim Getty). Mr. Getty is a specialist in portraying Abe Lincoln, (he looks and sounds exactly like Abe). He has recorded the Voice of Abe for numerous A&E productions and appears regularly at Gettysburg. Mr. Getty delivers a speech entitled Lincoln and his Leadership, where he examines leadership tips through the eyes of Abe Lincoln.

Why You Should Attend

U-Get Informed!

We have amazing keynotes, break outs and vendors who will supply information to help you on your professional development journey.

U-Get Connected!

Join the best and brightest IT Service and Support professionals from around the Washington DC Metro region in a day that is sure to connect you to folks who can help you improve your support center.

U-Get Fed!

Not only are we offering free lunch and dessert – we are offering you information to feed you and your support center!

U-Get Prizes!

There will be a raffle drawing for prizes including a Kindle (must be present for the raffle drawings to win).

Cost

We have priced this event to fit every training budget, but seating is limited, so register early!
$25.00 HDI Members $35.00 Non-members

Why is the price low?

t is a tough economy and HDI Capital Area Local Chapter is a non-profit association dedicated to providing IT Service and Support professionals a forum that includes networking with area professionals, programs and speakers to HELP YOU SUCCEED.

About the Speakers

Vince Lombardi, Jr.

As the son of the late-Vince Lombardi, remembered as one of the greatest football coaches in history, Vince Lombardi, Jr. spent his early years in an atmosphere full of personal power and achievement.

Armed with honesty, integrity, and authenticity, Mr. Lombardi places virtues above all else. He earned a law degree and maintained a private practice while serving in the Minnesota legislature.

Mr. Lombardi made the jump from law and politics to professional football in 1975, when he joined the fledgling Seattle Seahawks as an assistant to the general manager. He went on to become assistant executive director of the National Football League Management Council as a labor negotiator and later led two USFL teams as President and General Manager.

Mr. Lombardi has written four books: "What it Takes to Be Number One", "The Essential Vince Lombardi", "Coaching for Teamwork" and "The Lombardi Rules."

It is emotionally uplifting to listen to Vince Lombardi, Jr., as he weaves together his childhood experiences with his father and his adult experiences in law, politics, and professional football.
Mr. Lombardi's enthusiasm for growth, change, and improved performance, blended with his strong personality and first-hand knowledge of his legendary father's leadership concepts makes for dynamic presentation.

Whether he is speaking on leadership, personal growth, or teamwork, you will never forget him.

Dr. Jep Hostetler

Dr. JEP HOSTETLER is an Associate Professor Emeritus of Preventive Medicine and Psychiatry. He has been actively involved in medical ethics and human values in medicine, by helping student-doctors to understand the doctor-patient relationship and need for positive communication. Dr. Hostetler is the author of several books, including: TEN THINGS PARENTS SHOULD KNOW ABOUT DRUG AND ALCOHOL ABUSE and his most recent, THE JOY FACTOR.

Dr. Jep, as many people call him, is married and has three married daughters. In addition to the above background, Jep is a world-class magician, having received an international award for "Best Close-Up Magician" and having served as the President of the International Brotherhood of Magicians. He has spoken to virtually every type of audience imaginable….corporations, associations and educational groups of all kinds.

Jim Getty

Jim Getty is a native of central Illinois and holds a Master of Music Degree from Illinois Wesleyan University. He portrays the 16th President of the United States, Abraham Lincoln. Mr. Getty does this all over the United States and during the tourist season in historic Gettysburg, Pennsylvania.
Among his many appearances, he has spoken for: the Department of Homeland Security, the FBI, the Bureau of Alcohol, Tobacco and Firearms, the Smithsonian Institute, as well as hundreds of corporations, schools and associations. Mr. Getty was featured with the Cleveland Pops Orchestra on their Memorial Day Patriotic Concert.

Mr. Getty is involved with leadership programs for the Federal Executive Institute, Johns Hopkins University and the Tigrett Corporation. He also portrays President Lincoln for the Delta Queen Steamboat Company on their Civil War Cruises.

Click here for more information and to register for this GREAT EVENT.